Frequently Asked Questions
Everything you need to know about finding your perfect fit and style.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your new pair sooner.
Are your materials ethically sourced?
At Sole To Soul, we prioritize sustainability. Many of our collections feature vegetable-tanned leathers, recycled textiles, and eco-friendly packaging to minimize our environmental footprint.
How should I care for my leather shoes?
To prolong the life of your footwear, we recommend using a leather conditioner every 3-6 months and avoiding direct exposure to water. For suede items, use a specialized brush to remove surface dirt.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.